Legal

Complaints

If something we did is not right, we would rather hear it from you than not hear it at all. Customer satisfaction guaranteed is part of what we offer, and it does not mean anything unless you can actually raise something.

  • Licensed plumber & gas fitter
  • $0 call-out fee, free quote
  • Transparent pricing, no hidden costs
Plumber reaching into a low cupboard with a tool pouch on the floor beside him

Who to tell

HouseWorks Plumbing & Gas ABN 74 613 553 665 Based in Leeming, WA Phone (08) 5124 6020, Monday to Friday, 7:00am to 4:00pm

Tim owns the business and does the work, so the person who did the job is the person you are talking to. Contact details

What to tell us

The address, roughly when we attended, and what is wrong. If it relates to a quote, having that quote in front of you helps, since the written price is the document we both work from.

What happens then

We come back and look at it. If it is our work and it is not right, we put it right. If it turns out to be something different to what we did, we will tell you that plainly and explain why rather than leaving you guessing.

If you are not satisfied with our response

Plumbing and gas work in Western Australia is licensed and regulated, and you are entitled to take a complaint to the relevant state authority if you are not happy with how we have handled it. That is your right and we are not going to argue with you about exercising it.

Our licences are plumbing 8396 and gas 13098.

Privacy

Anything you tell us in a complaint is handled the same way as any other enquiry. Privacy policy